We ship from Singapore to the world using standard air mail (approx. 7-15 working days for delivery). For Singapore-based customers, shipping is via local mail (between 1-2 working days).
|Country||USD0-USD49.99||USD50-USD99.99||USD100 & above|
|Southeast Asia & HK||USD4.00||USD7.00||FREE|
|All other countries||USD5.00||USD10.00||FREE|
If you require a faster shipping method such as courier, additional charges apply; please contact us to make arrangements before you purchase. Please refer to the chart here for shipping charges. If an order is returned to us because it was uncollected or because a wrong/incomplete address was provided, we do charge for reshipping.
We value your business at Mandate Grooming, and strive to keep our returns policy simple.
You may return grooming items within 30 days of date of purchase for a full refund or equivalent exchange as long as the items are unused, unopened, in their original new condition, and in their original manufacturer's packaging. We'll pay the return shipping cost if the return is a result of our error (you received an incorrect or defective item).
We are unable to accept return of grooming items that have been opened or used.
Please contact us to initiate the return request. Please let us know the reason for your return, if the items have been used or opened, if the items are in their original manufacturer's packaging, and if you would like a refund or an exchange. Your refund will be in the same method as your payment.